Can Lítera Smartsend Save Lawyers from Embarrassing Email Errors? A Bigger Law Firm magazine product review.
A technology company called Lítera designed the Microsoft Outlook add-in that can help protect client confidentiality and simultaneously increase productivity. SmartSend provides a safe and secure environment in which attorneys who are sending emails along with confidential attachments are warned about making such errors as replying to all, replying when they were bcc’d, and replying inside lengthy threads of email messages.
In addition, SmartSend helps maintain the workflow within Outlook, and permits users to handle attachments and files without having to exit the Outlook environment. Thus, it reduces the risks of sending a confidential email to unintended recipients. If an attorney were to send such an email, the consequences could be disastrous, and could even cause the attorney to be censured or disbarred.
Pursuant to the Data Breach Investigations Report (2008 – 2015), which was published by Verizon in 2014, 62 percent of all data breaches in 2008 were the result of a major mistake or an internal error. The report also disclosed that in 2009, 285 million records were compromised. It further revealed that in 2014, 29.4 percent of all data breaches were caused by email errors. And data sent to unintended recipients accounted for 30 percent of all email mistakes.
In light of these figures, and the amount of attorneys, paralegals, legal assistants, and interns who can access confidential client information, there is great potential for the commission of email errors. SmartSend can reduce the likelihood of making such mistakes, and can help ensure that clients’ confidential data and their attorneys’ case strategy are safeguarded.
Because SmartSend is an add-in, the firm must have Outlook in order to benefit from the software. SmartSend enables one to adjust attorney interaction with the software to a certain user or group. Inasmuch as much of the work involved cannot be viewed by users, the software is very user-friendly, and can be integrated with several document management systems, including Netdocs, Open Text, Microsoft SharePoint, and Autonomy iManage.